Frequently Asked Questions

Can I change my delivery address after placing my order?

Yes, before dispatch, the delivery address can be changed. Simply contact us with the order number and tell us what exactly needs to be changed via DM, email or via the contact page and we will do our best to sort this out for you!

If the order has been shipped already, the customer can try contacting the shipping company for assistance.

 

How do I track my order?

Once your order has been dispatched, you’ll receive an email with a link to the courier website. Here, you’ll be able to track your delivery whilst it is in transit and out for delivery. 

 

Where is my order?

Once you have completed your order, you’ll receive a confirmation email with your order details. Our team will then be working extremely quickly to get this order picked and packed and sent out to you. Once this has been dispatched, you’ll receive an email notifying you of this with a tracking link included. Your tracking will continue to update as your parcel makes its way to you so please be patient!

 

Can I return an item?

Need to return an item or exchange it for something else? No problem! Items can be returned within 5 business days after receiving them. The customer can either exchange the item or choose to be refunded in the form of a gift card.

Do you have any discounts?

We regularly run promotions, competitions and discounts through our email subscription and social media pages so make sure to sign up and keep an eye on those platforms! You can sign up to our email subscription on the website.